Terms and conditions of use

Shipping and Delivery


Your order will be processed the next business day following your purchase. If one of the items in made on order, it will be manufactured in our workshop and ready to be shipped between 3 and 7 days after placing your order and an email will be sent to keep you informed.

 

Terms & sale


All transactions are in Canadian dollars. Prices in other currencies are indicative. The price of items excludes applicable taxes on the goods and transport, which are calculated during checkout.


The customer accepts the terms and conditions of sale online statements, any changes with respect to named clauses resulting from an agreement between the buyer and seller must be clearly notified in writing. The sale will only take place if all the conditions are met. The applicable law governing the contract between the parties is that of Canada, and jurisdiction in any dispute is one in Montreal, Quebec.

Online prices are subject to change without notice.

 

Refund, Return and exchange


With a view to optimum customer satisfaction, each garment or accessory is inspected, pressed and packed carefully before being sent. However, if the item does not satisfy you because of its size, color or quality, you can return it within 7 days of receipt, at your expense, for an exchange or a full refund. Clothing and accessories returned must be new, unwashed and still have sewn labels. In other cases, they can not be returned, exchanged or refunded.

Clothing worn, washed or damaged by the customer can not be returned under any circumstances.

For returns, please contact us before you return the goods by writing to [email protected] or via the link in your account.

Only items that were purchased online can be returned directly.

Please send them to us in their original packaging or similar and include a copy of your invoice and a brief explanation of your return.

The buyer is responsible for sending the items. We can not refund or exchange the goods if the package was lost or damaged. Once received, the refund or exchange will be isued within 2 weeks.

 

Confidentiality


Alice and Simone agrees not to disclose any personal information provided during the process of selling online. This information is collected only for the purpose of sale online. However, we can not be held responsable in case of theft, interception, phishing or other resulting in the loss or unintentional disclosure.